Services
Policies
DR. KIMBERLEE CHARLES AND DR. CHRISTOPHER CHARLES HAVE JOINED RENO PSYCHIATRIC ASSOCIATES AS OF 7/19/2021. CLICK HERE FOR MORE INFORMATION
Refill
Request
We process all complete and appropriate refill request as soon as possible but these will not occur over weekends or holidays. It is your responsibility to contact your pharmacy several days prior to running out of refills as we do not want you to run out of medications.
No controlled substance refills or new prescriptions will be authorized by the on-call provider.
Prior Authorization
If your insurance company requires a prior authorization for your medication, it may take them several days to respond to our request. After we submit a request we cannot hasten the process. If need be, you can opt to pay for a few days worth of medications and contact your insurance company for reimbursement after it has been given approval.
Appointment Cancellation
Our policy for missed or cancelled appointments is to charge $150 for follow up appointment $300 for a new patient evaluation, unless it is cancelled at least 48 business hours in advance. This charge is not billable to your insurance, and payment is your responsibility.